Here you can find a complete history of how your selected contact has interacted with your marketing initiatives. To view contact insights, go to Marketing > Customers > Contacts, select a contact record, and then open its Insights tab. Many of the tool tips also reference this glossary. To learn more about what each display is telling you, hover your mouse pointer near the value you're interested in until the info icon appears, then hover on this icon to view a tool tip with a description of that value.įor more information about many of the most-used insights and how they are calculated, see the Insights glossary. When you're reviewing your insights, you'll see graphs, timelines, and values for a wide variety of results, interactions, and key performance indicators (KPIs). Use the Menu button at the top of the tab to open or close the navigator.Īt the top of most insights tabs, you'll find settings that let you filter the information shown, for example, by date ( From and To settings) or usage (such as which Customer journey an email was used in). You can navigate between these categories by using the vertical navigator at the side of the page. Some Insights tabs include two or more categories of insights. The processing speed decreases when the number of items exceeds the maximum limit listed in the fair use policy. For example, 1,000,000 items may take up 6 hours to process. Processing, however, can take up to 1 hour, especially when processing a large number of items. Marketing analytics are processed in less than 10 minutes per 100,000 items (emails sent, contacts, etc.).
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