![]() Surely there are other email innovations that I haven’t captured above. I guess it’s easy to complain about email. Really, there are some interesting things happening. The trouble is that each client comes with brutal trade-offs. ![]() Airmail’s powerful, but untrustworthy (from a glitchy perspective, not a data/privacy one, IMO). A bunch of great clients only work with certain services. From my perspective, “all I want” should be easy, but what we’re getting is a variety of exciting options that are incompatible with one another.ĭamned competition. Maybe we should socialize email apps?Īlas, this thread was a good reminder of something: when I last reviewed my approach to email, I had a Mac Mini. My away-from-desk option was an iPad Pro. POLYMAIL ROADMAP MACĪt the time, I tried a “let’s only use a Mac for email” philosophy, but was quickly limited by my Mac mini’s annoying lack of portability. Yet, now I have a laptop again.I’m Mathilde, CEO and co-founder of Front. ![]() To give more context about our shared inbox, we started by trying to solve the pain points around responding together to group emails like Email isn’t collaborative it’s unclear who is supposed to respond to a group email, forwarding/reply all/CCs are messy, and you can’t even internally discussion an email in the inbox. But, it’s still the main communication tool for businesses, so that’s why we’re tackling the team email inbox problem first. We expanded Front for multi-channel use (live chat, SMS, Facebook, Twitter) because even more teams (customer support, success, operations, marketing, etc) need a centralized communication tool that brings all their emails, channels, apps, messages into one place. It’s been interesting to see the many new use cases that we now support as a result of this change.
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